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My First ArseHole of life Award

November 16, 2006

And why not to buy anything from ExactMall

——– Original Message ——–
Subject: Re: Rapsody eTrade (Pty) Ltd – Card Transaction: 1584-20061113042237
Date: Wed, 15 Nov 2006 16:13:12 +0200
From: Melting Pot
To: Blake Levitan
References:

If the price would never have been R309, how was I able to buy the item for that price.

Real merchants don’t worm out of their mistakes.

Lastly, well done you have great business sense.

Melting Pot

_______________________________________________________________
Blake Levitan wrote:

Melting Pot
The companion 3 was at R 2549 up until Friday 10th November,

The price then increased to R 3099.

Please go and procure stock elsewhere and pay the RRP of R 3399.

The price would have never been R 309, use your common sense,

We can refund any transaction we wish for whatever reason possible, we are the merchant.

With Thanks

Blake Levitan

www.exactmall.co.za
“get eXactly what you want”

____________________________________________________________
From: Melting Pot
Sent: 15 November 2006 02:06 PM
To: Blake Levitan
Subject: Re: Rapsody eTrade (Pty) Ltd – Card Transaction: 1584-20061113042237

Dear Blake,

Not once on your web site was the Companion 3 priced at R3099 for me.
I was offered the product on your site at R309, was debited R309.

You can not sell something, and then simply refund the purchase price because it is incorrect with out having me agree to it.

I went on risk when I purchased the product from you as it was my first purchase from your site and was under the impression you actually sell items offered on your site.

A professional company would not be ducking and diving the transaction, which leads me to question are you in fact authorised to sell Bose equipment?

Common sense would be to offer products through your business which you are actually able to supply as offered.

I look forward to you resolving this matter, timously.

Melting Pot

______________________________________________________________
Blake Levitan wrote:

Melting Pot

The price has not changed,

The price has always been R 3099 since last week,

When you purchased the item it was R 3099, I have no idea why you landed up at R 309, the developers are looking into the error.

The item is not in stock,

Use your commonsense, if the item is R 3099, there is no way possible that it could be R 309

With Thanks

Blake Levitan
www.exactmall.co.za
“get eXactly what you want”

______________________________________________________________
Sent: 14 November 2006 04:33 PM
To: Blake Levitan
Subject: Re: Rapsody eTrade (Pty) Ltd – Card Transaction: 1584-20061113042237

Blake,

I see suddenly you do have stock of the item, when I was quickly refunded for you, having no stock.
I have no control over what price your company sell’s it’s products at.
As a consumer have made a purchase from you and everything seams to be one way traffic with the purchase now increasing in price 9 fold.

You can not sell a product and then proceed to change the purchase price of the sale.

I feel this is very unprofessional or your behalf and very misleading.

“get eXactly what you want” I want what I ordered as you do have stock and in this regard I reserve my rights.

Best,
Melting Pot

__________________________________________________________________
On 14/11/06, Blake Levitan wrote:

Melting Pot

The price of the Companion 3 is R 3099, you paid R 309.

Your card has already been refunded, should you wish to purchase the item,

Please do so,

With Thanks

Blake Levitan

www.exactmall.co.za
“get eXactly what you want”

__________________________________________________________________
Sent: 14 November 2006 01:37 PM
To: blakel@exactmall.co.za
Subject: Re: Rapsody eTrade (Pty) Ltd – Card Transaction: 1584-20061113042237

Dear Rapsody,

Surely the stock limit would not have allowed my order to have been placed, why was my card debited then.
Please keep my original order and notify me of when you have stock.

Regards,
Melting Pot

On 13/11/06, support@vcs wrote:

RAPSODY ETRADE (PTY) LTD

Company Reg:1999/019208/07
Vat Reg:4150217679
Phone:(011) 840-0402 Fax:(011) 840-0450
Email:blakel
CUSTOMER RECEIPT
Card Type:
Visa
Merchandise:
eXactmall
Amount:

R309.00
Budget Period:
00
Authorisation:
APPROVED
Auth Code:
Reference:
1584-20061113042237
Transaction Date:
13/11/2006
REFUND TRANSACTION
Refund Amount:
R309.00-
Refund Reason:
No Stock
Refund Date:
13/11/2006 8:30:14 PM
SIGNATURE ___________________________

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